Delete your ZopCart account
This page is provided by ZopCart for customers who want to permanently delete their customer account, including people who no longer have access to the ZopCart app.
What happens when you delete
After we verify the request, we remove your profile contact details, saved addresses, cart, wishlist, reviews, notification subscriptions, password-reset tokens, device/session access, and location-sharing data. Your account is disabled and cannot be signed into again.
We retain limited order, payment, refund, return, settlement, fraud-prevention, and tax/accounting records where required or permitted by law. These records retain order IDs and monetary values but your customer profile and delivery address are anonymized. Seller attribution, delivery history, and financial records are not deleted or changed.
Active orders and a positive wallet balance must be completed, cancelled, refunded, or settled first so we can protect fulfillment and financial obligations.
Delete while signed in
Sign in on the web or app, then go to Profile → Delete Account. You will need your password and must type DELETE to confirm.
Sign in to ZopCartRequest deletion without app access
Send the email address or mobile number on your account. We will verify ownership before acting. You can also email support@zopcart.com.