ZOPCART PRIVACY POLICY

SCOPE

This Privacy Policy applies to the ZopCart website/web applications, Customer Mobile Application, Seller/Vendor Mobile Application, Delivery Partner Mobile Application, customer support channels, communications, notifications and other ZopCart services that link to this Policy.

Third-party websites, applications and services have their own privacy policies.

INFORMATION WE COLLECT

Account and Contact Information

We may collect your name, mobile number, email address, login/account information, profile information and communication preferences.

Delivery and Address Information

We may collect delivery address, house/building/street/locality information, city, state, country, PIN/ZIP code, delivery instructions and saved addresses.

Location Information

Where you grant the applicable permission, ZopCart may collect approximate or precise device location information depending on the permissions and feature used.

Location information may be used to identify nearby participating stores or sellers, determine delivery/service availability, display locally relevant products or stores, support local order fulfilment, assign an order to an eligible nearby seller where applicable, assist in assigning or coordinating a delivery partner, calculate delivery estimates, facilitate delivery navigation and communication, and support fraud/security operations.

ZopCart does not require continuous location access for every use of the platform. Location access may be requested only where reasonably required for a relevant feature or service. Where live location functionality is used for delivery operations, access may be limited to the period and purpose necessary to facilitate the delivery or related operational activity.

You may manage location permissions through your device settings. Certain features may not function correctly without required permission.

Order and Transaction Information

We may collect products ordered, quantities, prices, seller/store details, order date/time, delivery status, cancellations, returns, refunds, coupons, payment status, invoices, transaction references and order-related support history.

Payment Information

Payments may be processed through third-party payment service providers, banks, card networks, UPI providers or other authorized intermediaries. We may receive payment status, transaction reference, payment method, amount and refund/reconciliation information. Where payment processing is handled by a third party, payment credentials may be collected directly by that provider under its own terms and privacy policy.

Device and Technical Information

For the website and related web services, we may process IP address, browser/user-agent information, operating system or device type inferred from it, session/cookie information, and request, login, search, security and error records. We use this information to provide, secure, troubleshoot and audit the service. The current mobile app implementation does not collect advertising identifiers, Firebase Installation IDs or other persistent device identifiers for analytics, advertising or tracking.

Usage Information

For the website and related web services, we may process usage and activity records necessary to operate, secure and improve those services, such as search queries and results, selected products, storefront-attribution events, session activity, notification-subscription interactions, and relevant account or security events. The current web implementation does not use third-party web analytics or advertising pixels.

Seller Information

For sellers/vendors, we may collect seller and business names, contact details, business/store address, registration or licence information where required, KYC information, tax information where applicable, bank/payment settlement information, product/inventory information, sales/transaction information, staff information where provided and seller account/performance information.

Delivery Partner Information

For delivery partners, we may collect name, mobile number, email address, profile information, address, date of birth, gender, Aadhaar/PAN and other identity/KYC information or documents where required, vehicle and driving-licence information where applicable, bank account/IFSC and optional UPI details for payouts, delivery activity and status, operational location information, and support/safety information.

HOW WE USE PERSONAL DATA

We may use personal data to create and manage accounts, process orders, identify nearby sellers, facilitate order allocation and fulfilment, coordinate deliveries, provide tracking, process payments/refunds/cancellations, provide customer support, communicate service updates, prevent fraud and misuse, protect platform security, improve services and develop new features.

HYPER-LOCAL OPERATIONS

Because ZopCart is a hyper-local platform, we may process location, PIN/ZIP code, address and related serviceability information to determine areas served, identify nearby participating sellers, show locally relevant inventory, determine seller/service availability, support local order routing and fulfilment, coordinate delivery partners and provide estimated delivery times.

The typical fulfilment flow may be:

Customer -> ZopCart Platform -> Nearby/Eligible Seller -> Delivery Partner -> Customer

For an order, ZopCart may provide sellers and delivery partners only the information reasonably necessary for fulfilment, such as customer name, delivery address, PIN/ZIP code, necessary contact information, order details, delivery instructions and relevant delivery/location information. The exact information may vary by role and service.

SHARING OF PERSONAL DATA

We may share personal data with participating sellers/stores for order fulfilment; delivery partners for delivery; payment providers for transactions; and technology and service providers that support cloud hosting, databases, communications, OTP/SMS, email, optional web push notifications, maps/location, customer support, fraud detection and security. We may also share data with legal or regulatory authorities where required or permitted by law. The current web implementation does not use third-party analytics or advertising providers.

Personal data may also be disclosed in connection with mergers, acquisitions, restructuring, financing, sale of assets or similar corporate transactions, subject to applicable law.

WHAT WE DO NOT DO

ZopCart does not intend to sell your personal data as a standalone commercial product. We aim to limit information shared with sellers, delivery partners and service providers to information reasonably necessary for the applicable service or business purpose.

COOKIES AND SIMILAR TECHNOLOGIES

The ZopCart website uses cookies and secure session technologies for authentication, sessions, preferences and security. It also uses browser local storage and session storage for essential functions such as carts, selected location, recent searches and notification-permission state. The current web implementation does not use advertising pixels or third-party web-analytics tags. Browser controls may allow you to manage some of these technologies.

APP PERMISSIONS

Depending on the service and platform used, ZopCart may request location permission for serviceability, nearby stores and delivery operations; browser notification permission for optional web push notifications; and access to files or media that you choose to upload. If you enable web push notifications, we process the browser push-subscription endpoint and cryptographic keys with your account and browser information to send requested service or transactional notifications. The current mobile app uses in-app notifications and does not currently register devices for push notifications. The website does not currently request camera access through its implementation.

MARKETING COMMUNICATIONS

Where permitted, ZopCart may send promotional communications about products, offers, sellers or services. You may opt out of certain promotional communications using available unsubscribe mechanisms or account/app settings. Transactional and essential service communications may continue.

DATA RETENTION

ZopCart retains personal data only as long as reasonably necessary for service delivery, account/order history, disputes, refunds, financial/business records, fraud prevention, legal/regulatory/accounting obligations and enforcement of agreements or legal rights. When no longer required, information may be deleted, anonymized or otherwise handled according to applicable law and retention practices. Operational location data may be retained only as reasonably necessary for the relevant purpose, security, dispute or legal requirement.

DATA SECURITY

ZopCart takes reasonable technical and organizational measures designed to protect personal data against unauthorized access, disclosure, alteration, loss, misuse and destruction. Measures may include access controls, authentication, logging, monitoring, encryption and other safeguards appropriate to the risk. No electronic system or transmission can be guaranteed completely secure.

YOUR RIGHTS

Subject to applicable law and its effective provisions, you may have rights relating to your personal data, including obtaining information about processing, requesting correction or erasure where legally applicable, withdrawing consent where processing is based on consent, raising a grievance, managing communications and exercising other rights provided by law.

Requests may require reasonable identity verification.

CONSENT WITHDRAWAL

Where processing is based on consent, you may withdraw consent through available ZopCart mechanisms or by contacting us. Withdrawal does not affect processing lawfully completed before withdrawal. If information is necessary for a requested service, withdrawal may affect that service or feature.

ACCOUNT DELETION

Where available, you may request deletion of your ZopCart account through the application or other methods communicated by ZopCart. Deletion may not immediately remove information that must be retained for legal, financial, regulatory, fraud-prevention, dispute-resolution or legitimate operational purposes. Such information may be deleted or anonymized after the applicable retention period.

CHILDREN’S DATA

ZopCart is not intended to knowingly collect children’s personal data in violation of applicable law. Where parental/guardian consent or additional legal requirements apply, ZopCart will handle processing in accordance with those requirements.

THIRD-PARTY SERVICES

ZopCart may integrate with or link to payment providers, mapping/location providers, communications providers, cloud platforms and web-push infrastructure when you subscribe to web push notifications. Independent third parties may have separate privacy policies.

DATA TRANSFERS AND PROCESSING

Personal data may be processed or stored using service providers or infrastructure located in India or other jurisdictions, subject to applicable legal requirements. Where law imposes requirements relating to cross-border processing, ZopCart will take steps required by law.

SELLER AND DELIVERY PARTNER PRIVACY

ZopCart may process seller and delivery partner information for onboarding, verification, KYC/compliance, order fulfilment, inventory and delivery management, settlements/payouts, fraud prevention, platform security, support, reporting and account administration. Relevant business or delivery-partner information may be shown to customers only to the extent reasonably necessary for the service.

GRIEVANCE REDRESSAL

Company / Legal Entity: ZopCart Pvt Ltd.

Registered Office: Sharifganj, Katihar, Bihar – 854105, India

Email: grievance@zopcart.com

Phone: +91 7858967891

Grievance Officer: Md Shakur Alam

Privacy requests and grievances will be handled in accordance with applicable law.

DATA PROTECTION CONTACT

Email: privacy@zopcart.com

Address: Sharifganj, Katihar, Bihar – 854105, India

Please include sufficient information to help us understand and process your request.

CHANGES TO THIS PRIVACY POLICY

ZopCart may update this Policy to reflect changes in services, technology, operations, legal requirements or privacy practices. The updated version will be published on the applicable ZopCart website/application with a revised “Last Updated” date. Where required by law, additional notice or consent may be provided or obtained.

ACCEPTANCE

By continuing to use ZopCart services after applicable notice of this Privacy Policy, you acknowledge the practices described here, subject to your rights under applicable law.

CONTACT US

ZopCart

Website: www.zopcart.com

Privacy Email: privacy@zopcart.com

Customer Support: support@zopcart.com

Registered Office: Sharifganj, Katihar, Bihar – 854105, India